FAQs
Tickets are non-refundable. If you can no longer attend on the day your ticket has been booked, please call us on 01963 440804 and we can change the date of your booking for you.
We encourage you to pre-book your tickets, especially during peak times such as school holidays. If you pre-book your ticket by midnight the day before your planned visit, you will save 10%.
Please refer to admission prices.
Visitors who require a carer to facilitate their visit will be given a free carer’s day ticket on the day of your visit. Please be aware the reception staff may ask you/them to present proof of eligibility. For full information, please refer to our Access Statement.
If you're a registered UK taxpayer we can claim 25p for every £1 spent on Museum entry and it goes towards preserving our historic collection. Please help us when buying your tickets. It costs you nothing extra.
This refers to our Annual Pass. It allows unlimited access for 12 months from the date of the first issue, at times when the Museum is normally open to the public.
The ticket is non-transferable, you may be asked for proof of identity when using the re-admission ticket on a return visit.
Your details are only passed onto HM Revenue and Customs and only for the purpose of Gift Aid admission. You may receive emails from us if you are signed up to our Marketing emails.
This is because we are a charity and your payment will give you and your family entry to the Museum for a year.
Only Assistance Dogs are allowed within the Museum. Pet dogs are not allowed in the Museum, however, they are allowed outside access at the front and rear of the Museum.
You are welcome to take photographs during your visit which are taken for your personal use. Commercial photography is not permitted without prior arrangement, please contact us on 01963 440804 to find out more. Please feel free to share your photographs on social media and tag us in your posts.
Yes, please refer to our access statement for further information.
There is an outside area which can be used for picnics. Please note that the Café seating area will only be available for Café customers as there is limited seating available.
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